About Us
EXPERIENCE TO SERVE YOU
Over 20 years of experience has shown us that expertise in IT is simply not enough to enable your company to reach its potential. It is imperative for us to know our clients and their businesses, so we concentrate on getting to know you, your needs, and your goals first. With an intricate understanding of our clients, we can design, implement, and support the most efficient and streamlined IT strategy to successfully drive the growth of your organization.
A PROCESS OF INTEGRATION
One of the greatest advantages of outsourcing IT is the ability to leverage software applications which are specifically designed and configured to improve your overall business productivity.
Our experience tells us that proper software and network configurations guarantee increased profitability for our clients, so a great portion of the Overlap Tech engineering staff is explicitly knowledgeable and experienced in implementing new software systems, integrating custom applications, and executing web initiatives.
Case Studies
Case Study: Manufacturer
Situation: Our client which is based in the north suburbs also has a satellite location in Costa Rica that is supported by Overlap Technology. This location had a hole popper machine that was crucial to their production. This machine was having issue with aligning the holes properly and was originally purchased from China for $20,000. Normal cost for this machine was over $100,000 and all software related information was in Chinese. The Chinese language was becoming a barrier and the changing the language to English appeared to be impossible.
Resolution: Our technician flew down to Costa Rica to resolve the alignment issue. Due to the expert skills of our technician, the Chinese hole popper that was purchased at a steep discount became operational and saved the client $80,000 for the purchase of a new machine.
Case Study: Injection Molding Company
Situation: Our client’s main fiber optic line was was cut by a local construction company. Service was out in the entire suburb. They were only using landline for their business phone service. Their phone service was crucial to their day-to-day operation.
Resolution: Overlap Technology rapidly installed an internet phone system and forwarded their main number to the Internet number. This prevented lost of communications with their customers and avoided a significant potential lost of revenue.